SAP – Maintenance & Support

Organizations take the bold step of making big investments into implementing SAP to help improve their operations and later realize that it is just the beginning to extract the full potential of enterprise resource planning (ERP) solution. In order for them to achieve ROI, they need to adequately manage these applications to keep their business

Pegasys adds value to such organizations reduce cost for maintenance and support, minimize risk, support new challenges, support future growth and improve operational quality and efficiency

Optimizing investments after an SAP implementation is a concern for organizations of all sizes. IT managers are always confronted with the twin challenges of escalating SAP support costs and limited internal resources to scale up to meet exigencies in maintaining SAP systems. To confront these challenges, companies are looking at partners to reduce maintenance costs and augment existing support teams.

From application and customization fixes to release updates and beyond, every SAP – Pegasys client receives personalized service from a Primary Support Engineer with an average of 10 years or more of SAP experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Pegasys Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system, including:

  • ABAP Development Workbench
  • ABAP WebDynpro
  • Web Application Server
  • Basis
  • Exchange Infrastructure
  • Transport Management
  • ABAP Debugger
  • J2EE Engine
  • Security Management
  • SAP Functional Modules (FI, CO, SD, MM, PP, QM, PM, PS, WM and HR)

Our Clients

Testimonials

Christian Dohr President/CEO ThyssenKrupp Steel USA

The Pegasys team did an excellent job in our brand new Calvert facility. They provided knowledge, expertise and fresh ideas to create an outstanding EDI monitoring tool. They are a great partner to work with.

Tom Glavas Director of Quality, Autoneum North America

Pegasys can be a very valuable partner for its creativity and high skilled expertise in IT Consulting – especially custom built software applications